Contact Center Solutions

Contact Center Solutions

Effective Customer Service for exceptional Customer Satisfaction.

In today's competitive global business environments, it is imperative for enterprises to provide customized communication channels that reduce operating costs and increase customer satisfaction. The Contact Center solutions powered by Avaya are available as a software application that can be integrated with the IP Office software. This quick and dependable communication channel assures easy connectivity for customers through voice, email, chat and callback options.

It is extremely easy to proactively manage the incoming queries from customers and create a customer segmentation to provide customised service. This helps businesses to increase customer satisfaction and identify cross-selling opportunities. The first interaction of a prospective customer is extremely important when closing an important deal and this can be made possible with the help of Avaya's efficient contact center solutions for small and medium enterprises. Optimize your business productivity and increase efficiency with the support of these reliable communication solutions.

Key benefits of our contact center solutions:

  • Supports multiple contact center agents.
  • The application can be installed on a dedicated server or a virtual server environment.
  • A one stop solution for consistent service to customers.
  • Helps in distributing contacts to employees based on pre-defined inputs like skill-based routing, experience or knowledge about the client.
  • Enables customer prioritization based on business strategies.
  • Calls can be recorded for training or conflict resolution.
  • The Interactive Voice Response (IVR) provides support for special announcements.
  • Easy-to-use, fast implementation and consistent interface for agents.
  • Online monitoring helps in gaining real-time insights about utilization and tracking problems easily.

Customers are a key component of any business. Delight them with IPOCC solutions from PBML.

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